Whether your medical lab is trying to grow, stay afloat, or survive in 2013, chances are, your executive team is expected to "do more with less." That means maximizing people, productivity, resources, and dollars to ensure that you are getting the most out of what your lab invests in.
For many labs, one of the most obvious areas of waste relates to their people. Any of these scenarios sound familiar?
- We spend too much time in meetings trying to figure out what's happening with our clients
- It takes too many internal phone calls and emails to get to the root cause of service issues
- It takes too many people to complete a given task, such as assessing our lab's ongoing performance (i.e. someone pulls a report, someone else compiles them, and finally...someone interprets them)
The worst part about this waste is not the headache that it creates for everyone involved...
But rather the money that it costs your lab every single day.
Lost productivity equates to real dollars that your lab is missing out on. Cumbersome internal processes equate to lackluster client experiences that result in churn and attrition. Overlooked opportunities that surface after the fact equate to lost revenue streams that could have made the difference between marginal growth and a phenomenal year!
So what is your lab doing today in order to do more with less? A good first step is to explore how a healthcare CRM (customer relationship management) solution can put your lab in a position to maximize internal resources while delivering a level of service that makes every provider feel like your most important client. To learn more, download a complimentary whitepaper here.
