--- title: "The Other Side of the Fence: A Day in the Life of a SaaS Customer - Lesson #5" description: "The Other Side of the Fence: A Day in the Life of a SaaS Customer - Lesson #5" image: https://info.hc1.com/hubfs/Imported_Blog_Media/hc1_apps2-1.png --- [![logo_fullcolor.png](https://info.hc1.com/hs-fs/hubfs/Brand%20Elements/logo_fullcolor.png?width=300&name=logo_fullcolor.png "logo_fullcolor.png")](https://www.hc1.com) - [Platform](https://www.hc1.com/platform/) - [HITRUST Certification](https://www.hc1.com/platform/hitrust/) - [Customers](https://www.hc1.com/who-we-serve) - [Diagnostic Laboratories](https://www.hc1.com/who-we-serve/laboratories/) - [Health Systems and IDNs](https://www.hc1.com/who-we-serve/health-systems/) - [Lab Stewardship Committees](https://www.hc1.com/lab-stewardship-committee/) - [hc1 Insights for Pharma](https://www.hc1.com/customers/pharma-insights/) - [Solutions](https://www.hc1.com/solutions/) - [Laboratories](https://www.hc1.com/solutions/laboratories/) - [Post-Acute Care](https://www.hc1.com/solutions/post-acute-care/) - [Health Systems](https://www.hc1.com/solutions/health-systems/) - [Resources](https://www.hc1.com/resources/) - [Resources](https://www.hc1.com/resources/) - [Events](https://www.hc1.com/events/) - [Blog](http://blog.hc1.com/) - [Company](https://www.hc1.com/company/our-story/) - [Our Story](https://www.hc1.com/company/our-story/) - [Leadership](https://www.hc1.com/company/leadership/) - [Careers](https://www.hc1.com/company/careers/) - [Partners](https://www.hc1.com/company/partners/) - [News and Press](https://www.hc1.com/company/news-and-press/) - [Contact](https://www.hc1.com/contact-us/) [hc1.com Lab Education](https://info.hc1.com/topic/hc1com-lab-education) # [The Other Side of the Fence: A Day in the Life of a SaaS Customer - Lesson #5](https://info.hc1.com/the-other-side-of-the-fence-a-day-in-the-life-of-a-saas-customer-lesson-5) By [Esther Friend](https://info.hc1.com/author/efriend)   |  11, March 2013 [READ NOW](https://info.hc1.com/the-other-side-of-the-fence-a-day-in-the-life-of-a-saas-customer-lesson-5) [Read Post](https://info.hc1.com/the-other-side-of-the-fence-a-day-in-the-life-of-a-saas-customer-lesson-5#article) [Esther Friend](https://info.hc1.com/author/efriend)  Tags: [hc1.com Lab Education](https://info.hc1.com/topic/hc1com-lab-education) My team and I have been learning from our experiences as SaaS customers and applying this to our approach as we work with our hc1.com clients. It’s been a great learning experience to be on the other side of the fence.  **Lesson #5: Leverage partner apps / add-ons to enhance the solution** Last quarter, my team evaluated solutions for project management functionality that we could implement without creating too much overhead for our projects (ie. going down the Microsoft project route).  Key factors we used to evaluate the solutions: - Learning curve / user experience - our clients would be using  this too! - Collaboration features - Ability to use best practice templates While the top contender had almost everything we needed, when we used it we found that we were really missing the gantt chart functionality from a tool like Microsoft project.  Our project leader went back to the drawing board to do some research and found that we could use a partner plugin to provide that functionality – and best of all, that it was already integrated with our project collaboration solution so there was little additional configuration needed!  This was a huge win that enabled us to use a much more client-friendly solution, but still meet the needs of our internal users. **![](https://info.hc1.com/hubfs/Imported_Blog_Media/hc1_apps2-1.png)Our approach:** In addition to providing the best lab CRM and healthcare Business Intelligence solution, hc1.com is a **powerful platform** that provides easy access to partners, helping to streamline workflows and ultimately improve service.  For example, [Interactive Intelligence](http://www.inin.com/Pages/default.aspx)’s call center solution is available on hc1.com.  When enabled, it streamlines the workflow for Client Services call center staff; they receive an hc1.com screenpop with the relevant provider contact when the provider calls in with an issue, so that all the important order and activity information is at hand.  This is just one example of the many partner apps that our clients can leverage. 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