--- title: "Client Success Story: North Memorial Reference Lab" description: "Client Success Story: North Memorial Reference Lab" image: https://info.hc1.com/hubfs/Imported_Blog_Media/NMRLblog_infographic2-818x1024.png --- [![logo_fullcolor.png](https://info.hc1.com/hs-fs/hubfs/Brand%20Elements/logo_fullcolor.png?width=300&name=logo_fullcolor.png "logo_fullcolor.png")](https://www.hc1.com) - [Platform](https://www.hc1.com/platform/) - [HITRUST Certification](https://www.hc1.com/platform/hitrust/) - [Customers](https://www.hc1.com/who-we-serve) - [Diagnostic Laboratories](https://www.hc1.com/who-we-serve/laboratories/) - [Health Systems and IDNs](https://www.hc1.com/who-we-serve/health-systems/) - [Lab Stewardship Committees](https://www.hc1.com/lab-stewardship-committee/) - [hc1 Insights for Pharma](https://www.hc1.com/customers/pharma-insights/) - [Solutions](https://www.hc1.com/solutions/) - [Laboratories](https://www.hc1.com/solutions/laboratories/) - [Post-Acute Care](https://www.hc1.com/solutions/post-acute-care/) - [Health Systems](https://www.hc1.com/solutions/health-systems/) - [Resources](https://www.hc1.com/resources/) - [Resources](https://www.hc1.com/resources/) - [Events](https://www.hc1.com/events/) - [Blog](http://blog.hc1.com/) - [Company](https://www.hc1.com/company/our-story/) - [Our Story](https://www.hc1.com/company/our-story/) - [Leadership](https://www.hc1.com/company/leadership/) - [Careers](https://www.hc1.com/company/careers/) - [Partners](https://www.hc1.com/company/partners/) - [News and Press](https://www.hc1.com/company/news-and-press/) - [Contact](https://www.hc1.com/contact-us/) [hc1.com Lab Education](https://info.hc1.com/topic/hc1com-lab-education) # [Client Success Story: North Memorial Reference Lab](https://info.hc1.com/client-success-story-north-memorial-reference-lab) By [Brad Beutler](https://info.hc1.com/author/bbeutler)   |  30, April 2014 [READ NOW](https://info.hc1.com/client-success-story-north-memorial-reference-lab) [Read Post](https://info.hc1.com/client-success-story-north-memorial-reference-lab#article) [Brad Beutler](https://info.hc1.com/author/bbeutler)  Tags: [hc1.com Lab Education](https://info.hc1.com/topic/hc1com-lab-education) [North Memorial Reference Laboratory](http://www.northmemorial.com/north-memorial---laboratory---hospital#.U6gdSV7IZFy) went live with the hc1.com® Healthcare Relationship Cloud™ on Monday, April 7, and less than ten days later they were experiencing success in delivering value to their clients. North Memorial Sales Rep Adam Grau and Client Services Manager Pat Arthur were excited to share the following success story with the hc1.com team: [![NMRLblog_infographic2-818x1024](https://info.hc1.com/hs-fs/hubfs/Imported_Blog_Media/NMRLblog_infographic2-818x1024.png?width=604&height=756&name=NMRLblog_infographic2-818x1024.png)](https://info.hc1.com/hubfs/Imported_Blog_Media/NMRLblog_infographic2-818x1024.png) "We went in with a client at-risk and came out with a client reference," said Grau and Arthur. In the past, they would have had to meet internally multiple times prior to meeting with the client, and by utilizing the hc1.com solution they were able to save invaluable time - as well as show their clients they care about the quality of their work. North Memorial was looking for a way to identify issues before they escalate, driving value-added services for clients before they asked. With the hc1.com Healthcare Relationship Cloud™, North Memorial now has a solution that identifies important issues and drive immediate action to deliver the highest quality service to their clients. For more on the North Memorial and hc1.com partnership, [read the press release](http://www.hc1.com/blog/wp-content/uploads/2014/02/North-Memorial_press-release.pdf). ### Subscribe To Our Blog Thanks for submission!! - Recent - Popular ### Posts by Topic - [hc1.com Lab Education (261)](https://info.hc1.com/topic/hc1com-lab-education) - [hc1.com (92)](https://info.hc1.com/topic/hc1-com) - [Healthcare Relationship Management (46)](https://info.hc1.com/topic/healthcare-relationship-management) - [Healthcare Cloud Computing (41)](https://info.hc1.com/topic/healthcare-cloud-computing) - [Healthcare CRM (26)](https://info.hc1.com/topic/healthcare-crm) - [Cloud Computing in Healthcare (18)](https://info.hc1.com/topic/cloud-computing-in-healthcare) - [hc1 Culture (11)](https://info.hc1.com/topic/hc1-culture) - [Clinical Laboratory Management (10)](https://info.hc1.com/topic/clinical-laboratory-management) - [Healthcare Business Intelligence (10)](https://info.hc1.com/topic/healthcare-business-intelligence) - 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