--- title: New Learning Opportunities at CLMA description: Meet with hc1 at CLMA to learn the latest strategies to improve customer service and identify profitable growth areas in the face of declining reimbursements. image: https://info.hc1.com/hubfs/Blog%20Images/Screen%20Shot%202017-03-23%20at%203.30.11%20PM.png --- [![logo_fullcolor.png](https://info.hc1.com/hs-fs/hubfs/Brand%20Elements/logo_fullcolor.png?width=300&name=logo_fullcolor.png "logo_fullcolor.png")](https://www.hc1.com) - [Platform](https://www.hc1.com/platform/) - [HITRUST Certification](https://www.hc1.com/platform/hitrust/) - [Customers](https://www.hc1.com/who-we-serve) - [Diagnostic Laboratories](https://www.hc1.com/who-we-serve/laboratories/) - [Health Systems and IDNs](https://www.hc1.com/who-we-serve/health-systems/) - [Lab Stewardship Committees](https://www.hc1.com/lab-stewardship-committee/) - [hc1 Insights for Pharma](https://www.hc1.com/customers/pharma-insights/) - [Solutions](https://www.hc1.com/solutions/) - [Laboratories](https://www.hc1.com/solutions/laboratories/) - [Post-Acute Care](https://www.hc1.com/solutions/post-acute-care/) - [Health Systems](https://www.hc1.com/solutions/health-systems/) - [Resources](https://www.hc1.com/resources/) - [Resources](https://www.hc1.com/resources/) - [Events](https://www.hc1.com/events/) - [Blog](http://blog.hc1.com/) - [Company](https://www.hc1.com/company/our-story/) - [Our Story](https://www.hc1.com/company/our-story/) - [Leadership](https://www.hc1.com/company/leadership/) - [Careers](https://www.hc1.com/company/careers/) - [Partners](https://www.hc1.com/company/partners/) - [News and Press](https://www.hc1.com/company/news-and-press/) - [Contact](https://www.hc1.com/contact-us/) [CLMA](https://info.hc1.com/topic/clma) [Lab Quality](https://info.hc1.com/topic/lab-quality) # [New Learning Opportunities at CLMA](https://info.hc1.com/new-learning-opportunities-at-clma) By [Amber Molina](https://info.hc1.com/author/amber-molina)   |  23, March 2017 [READ NOW](https://info.hc1.com/new-learning-opportunities-at-clma) [Read Post](https://info.hc1.com/new-learning-opportunities-at-clma#article) [Amber Molina](https://info.hc1.com/author/amber-molina)  Tags: [CLMA](https://info.hc1.com/topic/clma) [Lab Quality](https://info.hc1.com/topic/lab-quality) Are you heading to CLMA next week ([March 27-29](https://www.hc1.com/events/clma-knowledge-lab/)) in Nashville, TN? This conference is an annual tradition for leading labs to discover new and innovative trends in the industry while networking with some of their most accomplished peers.  While [at CLMA](http://www.marketwired.com/press-release/new-learning-opportunities-available-medical-labs-focused-on-improving-service-2204547.htm), don't miss out on these great learning opportunities: **Monday, March 27 @ 11 am** Join hc1 at booth #308 for an exclusive executive demonstration of our best-in-class Lab Quality and Test Utilization solutions. You will also be entered to win a $100 Amex gift card!  [**Add this event to your calendar**](http://addtocalendar.com/atc/google?f=m&e[0][date_start]=2017-03-27%2011%3A00%3A00&e[0][date_end]=2017-03-27%2011%3A30%3A00&e[0][timezone]=America%2FChicago&e[0][title]=hc1%20Executive%20Demonstration&e[0][description]=Join%20hc1%20at%20booth%20%23308%20for%20an%20exclusive%20executive%20demonstration%20of%20our%20best-in-class%20Lab%20Quality%20and%20Test%20Utilization%20solutions.%20You%20will%20also%20be%20entered%20to%20win%20a%20%24100%20Amex%20gift%20card!%20&e[0][location]=Booth%20%23308&e[0][organizer]=Amber%20Molina&e[0][organizer_email]=amolina%40hc1.com&e[0][privacy]=public) **Tuesday, March 28 @ 9:15 am** Join Tamara Nelson, Lean Master Black Belt at Sonora Quest Laboratories (SQL) and Laboratory Sciences of Arizona, as she presents, "*How Sonora Quest Leveraged Business Informatics & Data Analytics to Make Industry Advancements by Improving Operational Efficiencies*." SQL is an innovative industry early adopter and has already begun to shift their business to a patient-centric laboratory model in order to achieve optimal financial performance in light of new industry reimbursement regulations. SQL integrated multiple data systems into a single healthcare-specific platform to provide real-time financial and operational trend analysis to immediately notify stakeholders of any risks, driving an 85% increase in efficiencies. [**Add this event to your calendar**](http://addtocalendar.com/atc/google?f=m&e[0][date_start]=2017-03-28%209%3A15%3A00&e[0][date_end]=2017-03-28%209%3A45%3A00&e[0][timezone]=America%2FChicago&e[0][title]=How%20Sonora%20Quest%20Leveraged%20Business%20Informatics%20%26%20Data%20Analytics%20&e[0][description]=SQL%20is%20an%20innovative%20industry%20early%20adopter%20and%20has%20already%20begun%20to%20shift%20their%20business%20to%20a%20patient-centric%20laboratory%20model%20in%20order%20to%20achieve%20optimal%20financial%20performance%20in%20light%20of%20new%20industry%20reimbursement%20regulations.%20SQL%20integrated%20multiple%20data%20systems%20into%20a%20single%20healthcare-specific%20platform%20to%20provide%20real-time%20financial%20and%20operational%20trend%20analysis%20to%20immediately%20notify%20stakeholders%20of%20any%20risks%2C%20driving%20an%2085%25%20increase%20in%20efficiencies.&e[0][location]=CLMA%20KnowledgeLab&e[0][organizer]=Amber%20Molina&e[0][organizer_email]=amolina%40hc1.com&e[0][privacy]=public) **Tuesday, March 28 @ 10:45 am** Donna Cooper, Manager of Laboratory Client Service and Test Utilization at Cleveland Clinic Laboratories (CCL), will present a scientific poster on "*The integration of a customer relationship management (CRM) solution and a laboratory information system (LIS) to consolidate laboratory-related phone calls and transfer the responsibility for notification of critical lab values to the lab client service*." In 2016, CCL standardized critical and urgent values across a 10-hospital system in order to transfer the responsibility for notifying physicians about critical and urgent laboratory test values from laboratory bench techs to Laboratory Client Services reps. This transition required the deployment of the LIS to a healthcare-specific CRM and developing a new workflow for Laboratory Client Services.  [**Add this event to your calendar**](http://addtocalendar.com/atc/google?f=m&e[0][date_start]=2017-03-28%2010%3A45%3A00&e[0][date_end]=2017-03-28%2011%3A30%3A00&e[0][timezone]=America%2FChicago&e[0][title]=Cleveland%20Clinic%20Poster%20Presentation&e[0][description]=Donna%20Cooper%2C%20Manager%20of%20Laboratory%20Client%20Service%20and%20Test%20Utilization%20at%20Cleveland%20Clinic%20Laboratories%20(CCL)%2C%20will%20present%20a%20scientific%20poster%20on%20%22The%20integration%20of%20a%20customer%20relationship%20management%20(CRM)%20solution%20and%20a%20laboratory%20information%20system%20(LIS)%20to%20consolidate%20laboratory-related%20phone%20calls%20and%20transfer%20the%20responsibility%20for%20notification%20of%20critical%20lab%20values%20to%20the%20lab%20client%20service.%22&e[0][location]=CLMA%20KnowledgeLab&e[0][organizer]=Amber%20Molina&e[0][organizer_email]=amolina%40hc1.com&e[0][privacy]=public) **Tuesday, March 28 @ 5 pm** Join hc1 and 4medica for an exclusive wine tasting event. There will be opportunities to try fine wine and cheeses, as well as chances to network with industry leaders. You can request an invite to this event [**here**](https://www.hc1.com/events/clma-knowledge-lab/). ### Subscribe To Our Blog Thanks for submission!! - Recent - Popular [How To Survive In The Changing Lab Marketplace](http://blog.hc1.com/how-to-survive-in-the-changing-lab-marketplace) posted at Mar 22, 2017 ![partnership.jpg](https://info.hc1.com/hubfs/Blog%20Images/partnership.jpg) [#Life@hc1: A Face Inspiring 'NeuroHope'](http://blog.hc1.com/lifehc1-a-face-inspiring-neurohope) posted at Mar 22, 2017 ![LT-legs-fn.jpg](https://info.hc1.com/hubfs/Blog%20Images/LT-legs-fn.jpg) [Optimizing Test Utilization Practices With CRM](http://blog.hc1.com/optimizing-test-utilization-practices-with-crm) posted at Mar 21, 2017 ![blood utilization.jpg](https://info.hc1.com/hubfs/Blog%20Images/blood%20utilization.jpg) - [7 Songs On The Ultimate Healthcare Playlist](http://blog.hc1.com/7-songs-on-the-ultimate-healthcare-playlist) - [Introducing hc1 ProviderView™ Exclusively at HIMSS](http://blog.hc1.com/introducing-hc1-providerview-exclusively-at-himss) - 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