--- title: How To Increase Patient Retention & Revenue in Your Health System description: How To Increase Patient Retention & Revenue in Your Health System image: https://info.hc1.com/hubfs/Imported_Blog_Media/Img_RM1-1.png --- [![logo_fullcolor.png](https://info.hc1.com/hs-fs/hubfs/Brand%20Elements/logo_fullcolor.png?width=300&name=logo_fullcolor.png "logo_fullcolor.png")](https://www.hc1.com) - [Platform](https://www.hc1.com/platform/) - [HITRUST Certification](https://www.hc1.com/platform/hitrust/) - [Customers](https://www.hc1.com/who-we-serve) - [Diagnostic Laboratories](https://www.hc1.com/who-we-serve/laboratories/) - [Health Systems and IDNs](https://www.hc1.com/who-we-serve/health-systems/) - [Lab Stewardship Committees](https://www.hc1.com/lab-stewardship-committee/) - [hc1 Insights for Pharma](https://www.hc1.com/customers/pharma-insights/) - [Solutions](https://www.hc1.com/solutions/) - [Laboratories](https://www.hc1.com/solutions/laboratories/) - [Post-Acute Care](https://www.hc1.com/solutions/post-acute-care/) - [Health Systems](https://www.hc1.com/solutions/health-systems/) - [Resources](https://www.hc1.com/resources/) - [Resources](https://www.hc1.com/resources/) - [Events](https://www.hc1.com/events/) - [Blog](http://blog.hc1.com/) - [Company](https://www.hc1.com/company/our-story/) - [Our Story](https://www.hc1.com/company/our-story/) - [Leadership](https://www.hc1.com/company/leadership/) - [Careers](https://www.hc1.com/company/careers/) - [Partners](https://www.hc1.com/company/partners/) - [News and Press](https://www.hc1.com/company/news-and-press/) - [Contact](https://www.hc1.com/contact-us/) [Healthcare](https://info.hc1.com/topic/healthcare) [Healthcare CRM](https://info.hc1.com/topic/healthcare-crm) [Revenue](https://info.hc1.com/topic/revenue) [Value-Based Care](https://info.hc1.com/topic/value-based-care) # [How To Increase Patient Retention & Revenue in Your Health System](https://info.hc1.com/increase-patient-retention-revenue-health-system) By [Lizzie Mooney](https://info.hc1.com/author/lizzie-mooney)   |  13, December 2016 [READ NOW](https://info.hc1.com/increase-patient-retention-revenue-health-system) [Read Post](https://info.hc1.com/increase-patient-retention-revenue-health-system#article) [Lizzie Mooney](https://info.hc1.com/author/lizzie-mooney)  Tags: [Healthcare](https://info.hc1.com/topic/healthcare) [Healthcare CRM](https://info.hc1.com/topic/healthcare-crm) [Revenue](https://info.hc1.com/topic/revenue) [Value-Based Care](https://info.hc1.com/topic/value-based-care) The healthcare industry is going through a period of change, and decision makers are stuck with their feet in two canoes - one heading towards service-based payments and one towards value-based care. These competing priorities can make it difficult to know where to focus initiatives and direct employee efforts. Growing a profitable, scalable healthcare organization begins and ends with patients. Today we'll look at two easy ways innovative health systems and hospitals can grow their patient population and increase overall revenue: by optimizing physician referrals and decreasing appointment no shows. **How to optimize physician referrals** One of a health system’s largest sources of revenue is referrals from specialty clinics and physician groups. Referral source acquisition and retention solutions enable health systems to track these referrals to better understand where they are coming from and to optimize these relationships. Streamlined communication and engagement with [referring physicians and practices](https://www.hc1.com/solutions/health-systems/referral-source-acquisition-retention/) results in increased referrals and increased opportunity wins. Correctly managing specialty physician relationships across the entire care continuum means minimal referral leakage, higher quality patient care, and maximum incoming revenue. ![](https://info.hc1.com/hs-fs/hubfs/Imported_Blog_Media/Img_RM1-1.png?width=429&height=315&name=Img_RM1-1.png) While referrals are a huge driver of additional revenue for hospitals, it is only through manual engagement and communication that these referring physicians are tracked, thanked, and managed. With no ability to track referral KPIs and sub-optimal referral opportunity management processes, hospitals are left with no way to continually engage and increase the number of these specialty referrals. Organizations can use the data available in holistic provider profiles to proactively engage with referring physicians to ensure the maximum number of referrals for the maximum amount of incoming revenue. Understanding physician relationships, patient-physician communication, and referral metrics means greater overall success with gaining new and engaging existing referrals. **How to decrease appointment no-shows** As any healthcare executive knows, missed patient appointments mean lost revenue. That is why patient no-show reduction and engagement solutions are designed to help automatically fill appointment gaps and increase patient retention. These platforms automatically send emails, texts, or calls to patients depending on their communication preferences to [remind them of their upcoming appointments](https://www.hc1.com/solutions/health-systems/patient-no-show-reduction/) and to ensure they are properly prepared. Minimal employee time is spent filling these appointment slots and patients are consistently ready for critical appointments or surgeries. ![](https://info.hc1.com/hs-fs/hubfs/Imported_Blog_Media/Img_NoShow2-1.png?width=427&height=278&name=Img_NoShow2-1.png) Often the limited amount of patient engagement prior to a procedure means patients either forget their appointments all together or show up unprepared - i.e. they haven’t fasted, they forgot to stop taking a certain medication, or they cannot get to the hospital. With intuitive healthcare CRM and live analytics, patients are engaged throughout their entire care journey, from acquisition to on-boarding to procedure. Patient populations are segmented based on predefined demographic, procedural, and socioeconomic data to ensure the correct message is hitting the right audience. Dynamic patient data, including name, appointment information, and condition status, is used to create automated and personalized messages throughout the continuum of care, effectively engaging patients at every point throughout the healthcare journey for maximum retention. **Learn more about increasing revenue and value with our newest ebook, "[5 Ways to Increase Revenue and Optimize Value in Your Health System](http://go.hc1.com/resources/whitepapers/executive-healthcare-guide)".** ### Subscribe To Our Blog Thanks for submission!! - Recent - Popular [New Report Forecasts Healthcare CRM Market at $17.4 Billion By 2025](http://blog.hc1.com/new-report-forecasts-healthcare-crm-market-17-4-billion-2025) posted at Jan 6, 2017 ![shutterstock_179549741.jpg](https://info.hc1.com/hubfs/hc1%20Stock%20Photography/shutterstock_179549741.jpg) [How To Optimize Patient Engagement & Value](http://blog.hc1.com/optimize-patient-engagement-value) posted at Jan 4, 2017 ![How To Optimize Patient Engagement & Value](https://info.hc1.com/hubfs/Imported_Blog_Media/Screen-Shot-2016-10-19-at-11_22_32-AM-1.png) [Looking Ahead: Value-Based Care in 2017 and Beyond](http://blog.hc1.com/looking-ahead-value-based-care-2017-beyond) posted at Dec 27, 2016 ![Looking Ahead: Value-Based Care in 2017 and Beyond](https://info.hc1.com/hubfs/Imported_Blog_Media/Img_CC2b-1.png) - [hc1 Communities at We Care 2015](http://blog.hc1.com/hc1-communities-at-we-care-2015) - [hc1.com Wins Indiana Companies to Watch "Spotlight" Award](http://blog.hc1.com/hc1-com-wins-indiana-companies-to-watch-spotlight-award) - [hc1.com Wins Red Herring Top 100 Award!](http://blog.hc1.com/hc1-com-wins-red-herring-top-100-award) - [hc1.com Wins TechPoint Mira Award: The Experience](http://blog.hc1.com/hc1-com-wins-techpoint-mira-award-the-experience) - [hc1.com West Coast Tour: How Can My Lab Stand Out From the Competition?](http://blog.hc1.com/hc1-com-west-coast-tour-how-can-my-lab-stand-out-from-the-competition) ### Posts by Topic - [hc1.com Lab Education (261)](https://info.hc1.com/topic/hc1com-lab-education) - [hc1.com (92)](https://info.hc1.com/topic/hc1-com) - [Healthcare Relationship Management (46)](https://info.hc1.com/topic/healthcare-relationship-management) - [Healthcare Cloud Computing (41)](https://info.hc1.com/topic/healthcare-cloud-computing) - [Healthcare CRM (26)](https://info.hc1.com/topic/healthcare-crm) - [Cloud Computing in Healthcare (18)](https://info.hc1.com/topic/cloud-computing-in-healthcare) - [hc1 Culture (11)](https://info.hc1.com/topic/hc1-culture) - [Clinical Laboratory Management (10)](https://info.hc1.com/topic/clinical-laboratory-management) - [Healthcare Business Intelligence (10)](https://info.hc1.com/topic/healthcare-business-intelligence) - [Live Analytics (10)](https://info.hc1.com/topic/live-analytics) - [Test Utilization (8)](https://info.hc1.com/topic/test-utilization) - [CRM Lab (7)](https://info.hc1.com/topic/crm-lab) - [Healthcare (7)](https://info.hc1.com/topic/healthcare) - [Lab Quality (7)](https://info.hc1.com/topic/lab-quality) - [Client Spotlight (6)](https://info.hc1.com/topic/client-spotlight) - [Events (6)](https://info.hc1.com/topic/events) - [Value-Based Care (6)](https://info.hc1.com/topic/value-based-care) - [Care Coordination (5)](https://info.hc1.com/topic/care-coordination) - [HIMSS (5)](https://info.hc1.com/topic/himss) - [Outreach (5)](https://info.hc1.com/topic/outreach) - [Partners (5)](https://info.hc1.com/topic/partners) - [Webinar (5)](https://info.hc1.com/topic/webinar) - [Awards (4)](https://info.hc1.com/topic/awards) - [Conference (4)](https://info.hc1.com/topic/conference) - [Lab Software (4)](https://info.hc1.com/topic/lab-software) - [North Memorial (4)](https://info.hc1.com/topic/north-memorial) - [PAMA (4)](https://info.hc1.com/topic/pama) - [Referral Management (4)](https://info.hc1.com/topic/referral-management) - [Reimbursements (4)](https://info.hc1.com/topic/reimbursements) - [hc1 Communities (4)](https://info.hc1.com/topic/hc1-communities) - [hc1 Platform (4)](https://info.hc1.com/topic/hc1-platform) - [AWS (3)](https://info.hc1.com/topic/aws) - [CRM (3)](https://info.hc1.com/topic/crm) - [Health Consumer Management (3)](https://info.hc1.com/topic/health-consumer-management) - [Incyte Dx (3)](https://info.hc1.com/topic/incyte-dx) - [Lab (3)](https://info.hc1.com/topic/lab) - [Population Health (3)](https://info.hc1.com/topic/population-health) - [Real-Time Healthcare BI (3)](https://info.hc1.com/topic/real-time-healthcare-bi) - [Video (3)](https://info.hc1.com/topic/video) - [hc1 ProviderView (3)](https://info.hc1.com/topic/hc1-providerview) - [AACC (2)](https://info.hc1.com/topic/aacc) - [CLMA (2)](https://info.hc1.com/topic/clma) - [Clinical Laboratory Software (2)](https://info.hc1.com/topic/clinical-laboratory-software) - [Cybersecurity (2)](https://info.hc1.com/topic/cybersecurity) - [Dark Daily Report (2)](https://info.hc1.com/topic/dark-daily-report) - [EWC (2)](https://info.hc1.com/topic/ewc) - [Education (2)](https://info.hc1.com/topic/education) - [HRM (2)](https://info.hc1.com/topic/hrm) - [Healthcare Cloud (2)](https://info.hc1.com/topic/healthcare-cloud) - [KLAS (2)](https://info.hc1.com/topic/klas) - [Lab Management Systems (2)](https://info.hc1.com/topic/lab-management-systems) - [PAC (2)](https://info.hc1.com/topic/pac) - [Patient Experience (2)](https://info.hc1.com/topic/patient-experience) - [Post Acute Care (2)](https://info.hc1.com/topic/post-acute-care) - [Press Release (2)](https://info.hc1.com/topic/press-release) - [Sonora Quest (2)](https://info.hc1.com/topic/sonora-quest) - [hc1 Insight (2)](https://info.hc1.com/topic/hc1-insight) - [ASC (1)](https://info.hc1.com/topic/asc) - [Amazon Experience (1)](https://info.hc1.com/topic/amazon-experience) - [Ancillary Financial Insight (1)](https://info.hc1.com/topic/ancillary-financial-insight) - [Blood Utilization (1)](https://info.hc1.com/topic/blood-utilization) - [Board of Directors (1)](https://info.hc1.com/topic/board-of-directors) - [Brad Bostic (1)](https://info.hc1.com/topic/brad-bostic) - [Bronson (1)](https://info.hc1.com/topic/bronson) - [Bundled Payments (1)](https://info.hc1.com/topic/bundled-payments) - [Business Intelligence for Labs (1)](https://info.hc1.com/topic/business-intelligence-for-labs) - [Client Success (1)](https://info.hc1.com/topic/client-success) - [Company Culture (1)](https://info.hc1.com/topic/company-culture) - [Executive War College (1)](https://info.hc1.com/topic/executive-war-college) - [Experian (1)](https://info.hc1.com/topic/experian) - [Genomics (1)](https://info.hc1.com/topic/genomics) - [Health Care Management Solutions (1)](https://info.hc1.com/topic/health-care-management-solutions) - [Health Care Management System (1)](https://info.hc1.com/topic/health-care-management-system) - [Health Care Software Solution (1)](https://info.hc1.com/topic/health-care-software-solution) - [Health Reminders (1)](https://info.hc1.com/topic/health-reminders) - [Healthcare Management Software (1)](https://info.hc1.com/topic/healthcare-management-software) - [Indianapolis Tech (1)](https://info.hc1.com/topic/indianapolis-tech) - [Leadership (1)](https://info.hc1.com/topic/leadership) - [Machine Learning (1)](https://info.hc1.com/topic/machine-learning) - [Opioid Management (1)](https://info.hc1.com/topic/opioid-management) - [Path-Tech (1)](https://info.hc1.com/topic/path-tech) - [Remote Monitoring (1)](https://info.hc1.com/topic/remote-monitoring) - [Revenue (1)](https://info.hc1.com/topic/revenue) - [Sales & Pipeline Management (1)](https://info.hc1.com/topic/sales-pipeline-management) - [Staffing (1)](https://info.hc1.com/topic/staffing) - [Supply Management (1)](https://info.hc1.com/topic/supply-management) - [Uncategorized (1)](https://info.hc1.com/topic/uncategorized) View More ### Latest Tweets [Previous Post](https://info.hc1.com/select-winning-crm-system) ##### [How To Select a Winning CRM System](https://info.hc1.com/select-winning-crm-system) [Next Post](https://info.hc1.com/looking-ahead-value-based-care-2017-beyond) ##### [Looking Ahead: Value-Based Care in 2017 and Beyond](https://info.hc1.com/looking-ahead-value-based-care-2017-beyond) ![logo_reversed.png](https://info.hc1.com/hs-fs/hubfs/Brand%20Elements/logo_reversed.png?width=280&name=logo_reversed.png "logo_reversed.png") hc1 is the leading Healthcare Relationship Management (HRM) solution for innovative healthcare organizations. Award winning CRM, collaboration, and live analytics tools enable healthcare providers to deliver 5-star healthcare experiences to their clients and patients. hc1 has been adopted by over 1,000 sites across the globe, including Cleveland Clinic, Quest JVL MACL, and Sonic Healthcare. © 2017 All Rights Reserved. 6100 Technology Center Dr. Indianapolis, IN 46278 ![](https://googleads.g.doubleclick.net/pagead/viewthroughconversion/878173092/?guid=ON&script=0)