--- title: "HIPAA Omnibus: Cloud Considerations for CRM's" description: "HIPAA Omnibus: Cloud Considerations for CRM's" --- [![logo_fullcolor.png](https://info.hc1.com/hs-fs/hubfs/Brand%20Elements/logo_fullcolor.png?width=300&name=logo_fullcolor.png "logo_fullcolor.png")](https://www.hc1.com) - [Platform](https://www.hc1.com/platform/) - [HITRUST Certification](https://www.hc1.com/platform/hitrust/) - [Customers](https://www.hc1.com/who-we-serve) - [Diagnostic Laboratories](https://www.hc1.com/who-we-serve/laboratories/) - [Health Systems and IDNs](https://www.hc1.com/who-we-serve/health-systems/) - [Lab Stewardship Committees](https://www.hc1.com/lab-stewardship-committee/) - [hc1 Insights for Pharma](https://www.hc1.com/customers/pharma-insights/) - [Solutions](https://www.hc1.com/solutions/) - [Laboratories](https://www.hc1.com/solutions/laboratories/) - [Post-Acute Care](https://www.hc1.com/solutions/post-acute-care/) - [Health Systems](https://www.hc1.com/solutions/health-systems/) - [Resources](https://www.hc1.com/resources/) - [Resources](https://www.hc1.com/resources/) - [Events](https://www.hc1.com/events/) - [Blog](http://blog.hc1.com/) - [Company](https://www.hc1.com/company/our-story/) - [Our Story](https://www.hc1.com/company/our-story/) - [Leadership](https://www.hc1.com/company/leadership/) - [Careers](https://www.hc1.com/company/careers/) - [Partners](https://www.hc1.com/company/partners/) - [News and Press](https://www.hc1.com/company/news-and-press/) - [Contact](https://www.hc1.com/contact-us/) [hc1.com Lab Education](https://info.hc1.com/topic/hc1com-lab-education) # [HIPAA Omnibus: Cloud Considerations for CRM's](https://info.hc1.com/hipaa-omnibus-cloud-considerations-for-crms) By [Mark Bridenstine](https://info.hc1.com/author/mbridenstine)   |  29, July 2013 [READ NOW](https://info.hc1.com/hipaa-omnibus-cloud-considerations-for-crms) [Read Post](https://info.hc1.com/hipaa-omnibus-cloud-considerations-for-crms#article) [Mark Bridenstine](https://info.hc1.com/author/mbridenstine)  Tags: [hc1.com Lab Education](https://info.hc1.com/topic/hc1com-lab-education) **Health Organizations, Laboratories, and radiology practices who are looking to grow their sales and better manage their client service teams are quickly adopting client relationship management (CRM) solutions at an exponential rate.** While many have yet to consider integrating their LIS system with their CRM system, the most progressive organizations are choosing this path. The advantage of connecting the clinical data flowing through their LIS system with their relationship data in their CRM systems is seen as a huge step forward in the healthcare industry. While every top performing company on the planet utilizes a CRM to manage their existing client relationships, many healthcare entities are either not using a CRM at all or have a CRM without connectivity to their LIS system. I came across a [recent article](http://omnibus.healthcareinfosecurity.com/hipaa-omnibus-cloud-considerations-a-5932) written by Marianne Kolbasuk McGee from [Health Info Security](http://www.healthcareinfosecurity.com/) who covers the concept of working out security details with business associates. Under the HIPAA Omnibus Rule, business associates including many cloud computing service providers are now directly liable for HIPAA compliance. According to Marianne, that means business associate agreements and safeguards need to be in place for protecting this data. However, getting those details into contracts with cloud vendors isn't always easy. This is important to consider when your health organization is shopping for a Healthcare CRM solution. While its important to gain greater access to your lab analytics, its also important to remain compliant with the HIPAA law and select the right lab management tools or vendors to work with. hc1.com offers a Healthcare Relationship Management solution that integrates multiple disparate data systems into one environment. With hc1.com's cloud-based and healthcare-specific solution, health organizations enjoy the added benefit of a comprehensive business intelligence (BI) solution built into their CRM. These health organizations also enjoy the added protection of having a business associate agreement in place prior to the start of the CRM and BI activation process. The [article](http://omnibus.healthcareinfosecurity.com/hipaa-omnibus-cloud-considerations-a-5932) also cited that the HIPAA Omnibus Rule clearly spells out a new broader definition of a business associate as "an entity that creates, receives, maintains or transmits protected health information for a function or regulated activity," according to attorney Stephen Wu, a partner at [Cooke Kobrick & Wu LLP](http://www.ckwlaw.com/). This is important food for thought: "There's been enormous pushback from some cloud companies who are telling customers, 'you wont give us PHI and we will not maintain PHI," says Willy Leichter, Global Director of Cloud Security at [CipherCloud](http://www.ciphercloud.com/), which offers security products for the cloud. Under HIPAA Omnibus, business associates (which includes cloud vendors) can be liable for HIPAA non-compliance and breaches, with enforcement penalties from Department of Health and Human Services ranging up to $1.5 million per violation. So, caveat emptor, and shop wisely for your Healthcare CRM or Business Intelligence solution, or better yet, just contact hc1.com and leave the searching for someone else... [Read the full article here.](http://omnibus.healthcareinfosecurity.com/hipaa-omnibus-cloud-considerations-a-5932)     ### Subscribe To Our Blog Thanks for submission!! - Recent - Popular ### Posts by Topic - [hc1.com Lab Education (261)](https://info.hc1.com/topic/hc1com-lab-education) - [hc1.com (92)](https://info.hc1.com/topic/hc1-com) - [Healthcare Relationship Management (46)](https://info.hc1.com/topic/healthcare-relationship-management) - [Healthcare Cloud Computing (41)](https://info.hc1.com/topic/healthcare-cloud-computing) - [Healthcare CRM (26)](https://info.hc1.com/topic/healthcare-crm) - [Cloud Computing in Healthcare (18)](https://info.hc1.com/topic/cloud-computing-in-healthcare) - [hc1 Culture (11)](https://info.hc1.com/topic/hc1-culture) - [Clinical Laboratory Management (10)](https://info.hc1.com/topic/clinical-laboratory-management) - [Healthcare Business Intelligence (10)](https://info.hc1.com/topic/healthcare-business-intelligence) - [Live Analytics (10)](https://info.hc1.com/topic/live-analytics) - [Test Utilization (8)](https://info.hc1.com/topic/test-utilization) - [CRM Lab (7)](https://info.hc1.com/topic/crm-lab) - [Healthcare (7)](https://info.hc1.com/topic/healthcare) - [Lab Quality (7)](https://info.hc1.com/topic/lab-quality) - [Client Spotlight (6)](https://info.hc1.com/topic/client-spotlight) - [Events (6)](https://info.hc1.com/topic/events) - [Value-Based Care (6)](https://info.hc1.com/topic/value-based-care) - [Care Coordination (5)](https://info.hc1.com/topic/care-coordination) - [HIMSS (5)](https://info.hc1.com/topic/himss) - [Outreach (5)](https://info.hc1.com/topic/outreach) - [Partners (5)](https://info.hc1.com/topic/partners) - [Webinar (5)](https://info.hc1.com/topic/webinar) - [Awards (4)](https://info.hc1.com/topic/awards) - [Conference (4)](https://info.hc1.com/topic/conference) - [Lab Software (4)](https://info.hc1.com/topic/lab-software) - [North Memorial (4)](https://info.hc1.com/topic/north-memorial) - [PAMA (4)](https://info.hc1.com/topic/pama) - [Referral Management (4)](https://info.hc1.com/topic/referral-management) - [Reimbursements (4)](https://info.hc1.com/topic/reimbursements) - [hc1 Communities (4)](https://info.hc1.com/topic/hc1-communities) - [hc1 Platform (4)](https://info.hc1.com/topic/hc1-platform) - [AWS (3)](https://info.hc1.com/topic/aws) - [CRM (3)](https://info.hc1.com/topic/crm) - [Health Consumer Management (3)](https://info.hc1.com/topic/health-consumer-management) - [Incyte Dx (3)](https://info.hc1.com/topic/incyte-dx) - [Lab (3)](https://info.hc1.com/topic/lab) - [Population Health (3)](https://info.hc1.com/topic/population-health) - [Real-Time Healthcare BI (3)](https://info.hc1.com/topic/real-time-healthcare-bi) - [Video (3)](https://info.hc1.com/topic/video) - [hc1 ProviderView (3)](https://info.hc1.com/topic/hc1-providerview) - [AACC (2)](https://info.hc1.com/topic/aacc) - [CLMA (2)](https://info.hc1.com/topic/clma) - [Clinical Laboratory Software (2)](https://info.hc1.com/topic/clinical-laboratory-software) - [Cybersecurity (2)](https://info.hc1.com/topic/cybersecurity) - [Dark Daily Report (2)](https://info.hc1.com/topic/dark-daily-report) - [EWC (2)](https://info.hc1.com/topic/ewc) - [Education (2)](https://info.hc1.com/topic/education) - [HRM (2)](https://info.hc1.com/topic/hrm) - [Healthcare Cloud (2)](https://info.hc1.com/topic/healthcare-cloud) - [KLAS (2)](https://info.hc1.com/topic/klas) - [Lab Management Systems (2)](https://info.hc1.com/topic/lab-management-systems) - [PAC (2)](https://info.hc1.com/topic/pac) - [Patient Experience (2)](https://info.hc1.com/topic/patient-experience) - [Post Acute Care (2)](https://info.hc1.com/topic/post-acute-care) - [Press Release (2)](https://info.hc1.com/topic/press-release) - [Sonora Quest (2)](https://info.hc1.com/topic/sonora-quest) - [hc1 Insight (2)](https://info.hc1.com/topic/hc1-insight) - [ASC (1)](https://info.hc1.com/topic/asc) - [Amazon Experience (1)](https://info.hc1.com/topic/amazon-experience) - [Ancillary Financial Insight (1)](https://info.hc1.com/topic/ancillary-financial-insight) - [Blood Utilization (1)](https://info.hc1.com/topic/blood-utilization) - [Board of Directors (1)](https://info.hc1.com/topic/board-of-directors) - [Brad Bostic (1)](https://info.hc1.com/topic/brad-bostic) - [Bronson (1)](https://info.hc1.com/topic/bronson) - [Bundled Payments (1)](https://info.hc1.com/topic/bundled-payments) - [Business Intelligence for Labs (1)](https://info.hc1.com/topic/business-intelligence-for-labs) - [Client Success (1)](https://info.hc1.com/topic/client-success) - [Company Culture (1)](https://info.hc1.com/topic/company-culture) - [Executive War College (1)](https://info.hc1.com/topic/executive-war-college) - [Experian (1)](https://info.hc1.com/topic/experian) - [Genomics (1)](https://info.hc1.com/topic/genomics) - [Health Care Management Solutions (1)](https://info.hc1.com/topic/health-care-management-solutions) - [Health Care Management System (1)](https://info.hc1.com/topic/health-care-management-system) - [Health Care Software Solution (1)](https://info.hc1.com/topic/health-care-software-solution) - [Health Reminders (1)](https://info.hc1.com/topic/health-reminders) - [Healthcare Management Software (1)](https://info.hc1.com/topic/healthcare-management-software) - [Indianapolis Tech (1)](https://info.hc1.com/topic/indianapolis-tech) - [Leadership (1)](https://info.hc1.com/topic/leadership) - [Machine Learning (1)](https://info.hc1.com/topic/machine-learning) - [Opioid Management (1)](https://info.hc1.com/topic/opioid-management) - [Path-Tech (1)](https://info.hc1.com/topic/path-tech) - [Remote Monitoring (1)](https://info.hc1.com/topic/remote-monitoring) - [Revenue (1)](https://info.hc1.com/topic/revenue) - [Sales & Pipeline Management (1)](https://info.hc1.com/topic/sales-pipeline-management) - [Staffing (1)](https://info.hc1.com/topic/staffing) - [Supply Management (1)](https://info.hc1.com/topic/supply-management) - [Uncategorized (1)](https://info.hc1.com/topic/uncategorized) View More ### Latest Tweets [Previous Post](https://info.hc1.com/healthcare-cloud-computing-challenges-and-a-solution) ##### [Healthcare Cloud Computing Challenges....and a Solution](https://info.hc1.com/healthcare-cloud-computing-challenges-and-a-solution) [Next Post](https://info.hc1.com/the-use-of-mobile-devices-in-day-to-day-activities) ##### [The Use of Mobile Devices in Day-to-Day Activities](https://info.hc1.com/the-use-of-mobile-devices-in-day-to-day-activities) ![logo_reversed.png](https://info.hc1.com/hs-fs/hubfs/Brand%20Elements/logo_reversed.png?width=280&name=logo_reversed.png "logo_reversed.png") hc1 is the leading Healthcare Relationship Management (HRM) solution for innovative healthcare organizations. Award winning CRM, collaboration, and live analytics tools enable healthcare providers to deliver 5-star healthcare experiences to their clients and patients. hc1 has been adopted by over 1,000 sites across the globe, including Cleveland Clinic, Quest JVL MACL, and Sonic Healthcare. © 2017 All Rights Reserved. 6100 Technology Center Dr. Indianapolis, IN 46278 ![](https://googleads.g.doubleclick.net/pagead/viewthroughconversion/878173092/?guid=ON&script=0)