--- title: "Upcoming Webinar: Building a Superior Patient Experience in an Era of Immediacy" description: "Upcoming Webinar: Building a Superior Patient Experience in an Era of Immediacy" image: https://info.hc1.com/hubfs/Imported_Blog_Media/COURTNEY-1.jpg --- [![logo_fullcolor.png](https://info.hc1.com/hs-fs/hubfs/Brand%20Elements/logo_fullcolor.png?width=300&name=logo_fullcolor.png "logo_fullcolor.png")](https://www.hc1.com) - [Platform](https://www.hc1.com/platform/) - [HITRUST Certification](https://www.hc1.com/platform/hitrust/) - [Customers](https://www.hc1.com/who-we-serve) - [Diagnostic Laboratories](https://www.hc1.com/who-we-serve/laboratories/) - [Health Systems and IDNs](https://www.hc1.com/who-we-serve/health-systems/) - [Lab Stewardship Committees](https://www.hc1.com/lab-stewardship-committee/) - [hc1 Insights for Pharma](https://www.hc1.com/customers/pharma-insights/) - [Solutions](https://www.hc1.com/solutions/) - [Laboratories](https://www.hc1.com/solutions/laboratories/) - [Post-Acute Care](https://www.hc1.com/solutions/post-acute-care/) - [Health Systems](https://www.hc1.com/solutions/health-systems/) - [Resources](https://www.hc1.com/resources/) - [Resources](https://www.hc1.com/resources/) - [Events](https://www.hc1.com/events/) - [Blog](http://blog.hc1.com/) - [Company](https://www.hc1.com/company/our-story/) - [Our Story](https://www.hc1.com/company/our-story/) - [Leadership](https://www.hc1.com/company/leadership/) - [Careers](https://www.hc1.com/company/careers/) - [Partners](https://www.hc1.com/company/partners/) - [News and Press](https://www.hc1.com/company/news-and-press/) - [Contact](https://www.hc1.com/contact-us/) [Webinar](https://info.hc1.com/topic/webinar) [Patient Experience](https://info.hc1.com/topic/patient-experience) # [Upcoming Webinar: Building a Superior Patient Experience in an Era of Immediacy](https://info.hc1.com/upcoming-webinar-building-superior-patient-experience-era-immediacy) By [Lizzie Mooney](https://info.hc1.com/author/lizzie-mooney)   |  25, October 2016 [READ NOW](https://info.hc1.com/upcoming-webinar-building-superior-patient-experience-era-immediacy) [Read Post](https://info.hc1.com/upcoming-webinar-building-superior-patient-experience-era-immediacy#article) [Lizzie Mooney](https://info.hc1.com/author/lizzie-mooney)  Tags: [Webinar](https://info.hc1.com/topic/webinar) [Patient Experience](https://info.hc1.com/topic/patient-experience) [*Register now for this free webinar*](http://c3.inin.com/healthcare-webinar-2016?cid=70144000000pkvS&elqCID=2347&rc=website) In this hyper-connected era, every industry is under pressure to provide a seamless consumer experience - and healthcare is no different. Patient interactions with providers, payors, and health administrators are graded on the same scale as their interactions with Uber drivers, airline service apps, and the like. So how can healthcare, a traditionally tech-stagnant industry, catch up? Thankfully, there is no shortage of ways hospitals and healthcare organizations can increase patient engagement and improve the patient experience across every step of the patient journey. From ambulatory services, outpatient care, or post-acute stays, technology is proving to be the key to building superior patient experiences. hc1.com has joined forces with Interactive Intelligence and Four Aces, Inc. to present a webinar focused on how hospitals and health systems can keep patients in their systems and engage them throughout the entire care journey. **Date:** Wednesday, November 2 **Time:** 1pm EST **Register:** [Click Here](http://c3.inin.com/healthcare-webinar-2016?cid=70144000000pkvS&elqCID=2347&rc=website) Attendees will learn: - New approaches to keeping patients well-informed and well cared for - Best practices for engaging patients during transitions of care - How one leading hospital is on track to capture $10M in what would have otherwise been lost revenue thanks to cutting-edge engagement solutions   About the speakers: **Courtney Hauser, Senior Director of Strategic Accounts, hc1.com** ![courtney](https://info.hc1.com/hs-fs/hubfs/Imported_Blog_Media/COURTNEY-1.jpg?width=270&height=270&name=COURTNEY-1.jpg) Courtney is a healthcare services professional with over 14 years experience in systems strategy and project management with private-practice, academic medical center, and vendor market segments. She is dedicated to helping healthcare professionals understand patient data and implement lean workflows to streamline internal and external processes. Courtney has been with hc1.com for over 3 years. hc1.com is the proven healthcare relationship management leader and has helped nearly 1,000 labs, health systems, and post-acute care organizations overcome data silos to perform at the highest level and deliver truly personalized service. **Micah Solomon, President & CEO, Four Aces, Inc.** ![micah](https://info.hc1.com/hs-fs/hubfs/Imported_Blog_Media/MICAH-1.jpg?width=262&height=262&name=MICAH-1.jpg) Micah Solomon is a customer service expert, entrepreneur, business leader and author. He is a renowned keynote speaker on customer service, the customer experience, corporate culture and building five-star customer service organizations. As a featured contributor and author, Micah specializes in building 5-star patient experiences, client service excellence, and service customization for healthcare. Micah has been featured on Forbes.com, Forbes Media, Hospital Impact, and Hospital Review, and is the best-selling author of two recent books. **[Register for the FREE webinar here](http://c3.inin.com/healthcare-webinar-2016?cid=70144000000pkvS&elqCID=2347&rc=website)**. ### Subscribe To Our Blog Thanks for submission!! - Recent - Popular [New Report Forecasts Healthcare CRM Market at $17.4 Billion By 2025](http://blog.hc1.com/new-report-forecasts-healthcare-crm-market-17-4-billion-2025) posted at Jan 6, 2017 ![shutterstock_179549741.jpg](https://info.hc1.com/hubfs/hc1%20Stock%20Photography/shutterstock_179549741.jpg) [How To Optimize Patient Engagement & Value](http://blog.hc1.com/optimize-patient-engagement-value) posted at Jan 4, 2017 ![How To Optimize Patient Engagement & Value](https://info.hc1.com/hubfs/Imported_Blog_Media/Screen-Shot-2016-10-19-at-11_22_32-AM-1.png) [Looking Ahead: Value-Based Care in 2017 and Beyond](http://blog.hc1.com/looking-ahead-value-based-care-2017-beyond) posted at Dec 27, 2016 ![Looking Ahead: Value-Based Care in 2017 and Beyond](https://info.hc1.com/hubfs/Imported_Blog_Media/Img_CC2b-1.png) - [hc1 Communities at We Care 2015](http://blog.hc1.com/hc1-communities-at-we-care-2015) - [hc1.com Wins Indiana Companies to Watch "Spotlight" Award](http://blog.hc1.com/hc1-com-wins-indiana-companies-to-watch-spotlight-award) - [hc1.com Wins Red Herring Top 100 Award!](http://blog.hc1.com/hc1-com-wins-red-herring-top-100-award) - [hc1.com Wins TechPoint Mira Award: The Experience](http://blog.hc1.com/hc1-com-wins-techpoint-mira-award-the-experience) - [hc1.com West Coast Tour: How Can My Lab Stand Out From the Competition?](http://blog.hc1.com/hc1-com-west-coast-tour-how-can-my-lab-stand-out-from-the-competition) ### Posts by Topic - [hc1.com Lab Education (261)](https://info.hc1.com/topic/hc1com-lab-education) - [hc1.com (92)](https://info.hc1.com/topic/hc1-com) - [Healthcare Relationship Management (46)](https://info.hc1.com/topic/healthcare-relationship-management) - [Healthcare Cloud Computing (41)](https://info.hc1.com/topic/healthcare-cloud-computing) - [Healthcare CRM (26)](https://info.hc1.com/topic/healthcare-crm) - [Cloud Computing in Healthcare (18)](https://info.hc1.com/topic/cloud-computing-in-healthcare) - [hc1 Culture (11)](https://info.hc1.com/topic/hc1-culture) - [Clinical Laboratory Management (10)](https://info.hc1.com/topic/clinical-laboratory-management) - [Healthcare Business Intelligence (10)](https://info.hc1.com/topic/healthcare-business-intelligence) - [Live Analytics (10)](https://info.hc1.com/topic/live-analytics) - [Test Utilization (8)](https://info.hc1.com/topic/test-utilization) - [CRM Lab (7)](https://info.hc1.com/topic/crm-lab) - [Healthcare (7)](https://info.hc1.com/topic/healthcare) - [Lab Quality (7)](https://info.hc1.com/topic/lab-quality) - [Client Spotlight (6)](https://info.hc1.com/topic/client-spotlight) - [Events (6)](https://info.hc1.com/topic/events) - [Value-Based Care (6)](https://info.hc1.com/topic/value-based-care) - [Care Coordination (5)](https://info.hc1.com/topic/care-coordination) - [HIMSS (5)](https://info.hc1.com/topic/himss) - [Outreach (5)](https://info.hc1.com/topic/outreach) - [Partners (5)](https://info.hc1.com/topic/partners) - [Webinar (5)](https://info.hc1.com/topic/webinar) - [Awards (4)](https://info.hc1.com/topic/awards) - [Conference (4)](https://info.hc1.com/topic/conference) - [Lab Software (4)](https://info.hc1.com/topic/lab-software) - [North Memorial (4)](https://info.hc1.com/topic/north-memorial) - [PAMA (4)](https://info.hc1.com/topic/pama) - [Referral Management (4)](https://info.hc1.com/topic/referral-management) - [Reimbursements (4)](https://info.hc1.com/topic/reimbursements) - [hc1 Communities (4)](https://info.hc1.com/topic/hc1-communities) - [hc1 Platform (4)](https://info.hc1.com/topic/hc1-platform) - [AWS (3)](https://info.hc1.com/topic/aws) - [CRM (3)](https://info.hc1.com/topic/crm) - [Health Consumer Management (3)](https://info.hc1.com/topic/health-consumer-management) - [Incyte Dx (3)](https://info.hc1.com/topic/incyte-dx) - [Lab (3)](https://info.hc1.com/topic/lab) - [Population Health (3)](https://info.hc1.com/topic/population-health) - [Real-Time Healthcare BI (3)](https://info.hc1.com/topic/real-time-healthcare-bi) - [Video (3)](https://info.hc1.com/topic/video) - [hc1 ProviderView (3)](https://info.hc1.com/topic/hc1-providerview) - [AACC (2)](https://info.hc1.com/topic/aacc) - [CLMA (2)](https://info.hc1.com/topic/clma) - [Clinical Laboratory Software (2)](https://info.hc1.com/topic/clinical-laboratory-software) - [Cybersecurity (2)](https://info.hc1.com/topic/cybersecurity) - [Dark Daily Report (2)](https://info.hc1.com/topic/dark-daily-report) - [EWC (2)](https://info.hc1.com/topic/ewc) - [Education (2)](https://info.hc1.com/topic/education) - [HRM (2)](https://info.hc1.com/topic/hrm) - [Healthcare Cloud (2)](https://info.hc1.com/topic/healthcare-cloud) - [KLAS (2)](https://info.hc1.com/topic/klas) - [Lab Management Systems (2)](https://info.hc1.com/topic/lab-management-systems) - [PAC (2)](https://info.hc1.com/topic/pac) - [Patient Experience (2)](https://info.hc1.com/topic/patient-experience) - [Post Acute Care (2)](https://info.hc1.com/topic/post-acute-care) - [Press Release (2)](https://info.hc1.com/topic/press-release) - [Sonora Quest (2)](https://info.hc1.com/topic/sonora-quest) - [hc1 Insight (2)](https://info.hc1.com/topic/hc1-insight) - [ASC (1)](https://info.hc1.com/topic/asc) - [Amazon Experience (1)](https://info.hc1.com/topic/amazon-experience) - [Ancillary Financial Insight (1)](https://info.hc1.com/topic/ancillary-financial-insight) - [Blood Utilization (1)](https://info.hc1.com/topic/blood-utilization) - [Board of Directors (1)](https://info.hc1.com/topic/board-of-directors) - [Brad Bostic (1)](https://info.hc1.com/topic/brad-bostic) - [Bronson (1)](https://info.hc1.com/topic/bronson) - [Bundled Payments (1)](https://info.hc1.com/topic/bundled-payments) - [Business Intelligence for Labs (1)](https://info.hc1.com/topic/business-intelligence-for-labs) - [Client Success (1)](https://info.hc1.com/topic/client-success) - [Company Culture (1)](https://info.hc1.com/topic/company-culture) - [Executive War College (1)](https://info.hc1.com/topic/executive-war-college) - [Experian (1)](https://info.hc1.com/topic/experian) - [Genomics (1)](https://info.hc1.com/topic/genomics) - [Health Care Management Solutions (1)](https://info.hc1.com/topic/health-care-management-solutions) - [Health Care Management System (1)](https://info.hc1.com/topic/health-care-management-system) - [Health Care Software Solution (1)](https://info.hc1.com/topic/health-care-software-solution) - [Health Reminders (1)](https://info.hc1.com/topic/health-reminders) - [Healthcare Management Software (1)](https://info.hc1.com/topic/healthcare-management-software) - [Indianapolis Tech (1)](https://info.hc1.com/topic/indianapolis-tech) - [Leadership (1)](https://info.hc1.com/topic/leadership) - [Machine Learning (1)](https://info.hc1.com/topic/machine-learning) - [Opioid Management (1)](https://info.hc1.com/topic/opioid-management) - [Path-Tech (1)](https://info.hc1.com/topic/path-tech) - [Remote Monitoring (1)](https://info.hc1.com/topic/remote-monitoring) - [Revenue (1)](https://info.hc1.com/topic/revenue) - [Sales & Pipeline Management (1)](https://info.hc1.com/topic/sales-pipeline-management) - [Staffing (1)](https://info.hc1.com/topic/staffing) - [Supply Management (1)](https://info.hc1.com/topic/supply-management) - [Uncategorized (1)](https://info.hc1.com/topic/uncategorized) View More ### Latest Tweets [Previous Post](https://info.hc1.com/3-rs-cybersecure-business-culture) ##### [The 3 R's of a Cybersecure Business Culture](https://info.hc1.com/3-rs-cybersecure-business-culture) [Next Post](https://info.hc1.com/hc1s-newest-product-tour) ##### [hc1's Newest Product Tour is Here!](https://info.hc1.com/hc1s-newest-product-tour) ![logo_reversed.png](https://info.hc1.com/hs-fs/hubfs/Brand%20Elements/logo_reversed.png?width=280&name=logo_reversed.png "logo_reversed.png") hc1 is the leading Healthcare Relationship Management (HRM) solution for innovative healthcare organizations. Award winning CRM, collaboration, and live analytics tools enable healthcare providers to deliver 5-star healthcare experiences to their clients and patients. hc1 has been adopted by over 1,000 sites across the globe, including Cleveland Clinic, Quest JVL MACL, and Sonic Healthcare. © 2017 All Rights Reserved. 6100 Technology Center Dr. Indianapolis, IN 46278 ![](https://googleads.g.doubleclick.net/pagead/viewthroughconversion/878173092/?guid=ON&script=0)