Northwest Radiology Network, one of the country’s largest physician owned radiology practices, has selected hc1.com, the ultimate healthcare customer relationship management (CRM) solution, to optimize the overall patient experience while demonstrating quality and value to its 18 hospital clients.
With hc1.com, Northwest Radiology Network will gain a real-time, holistic view of every facet of the patient experience.
“Never before has our practice had an up-to-the-moment view of the entire patient experience from start to finish,” says Linda Wilgus, Executive Director and CFO of Northwest Radiology Network. “Using hc1.com, we will be able to pinpoint where delays or lags occur in each step of the process—from scheduling to physician review—and proactively manage these challenges as they are occurring rather than after the fact. The ability to guide our hospital clients with key metrics such as how long a patient has been stuck in the waiting room makes us a valued partner capable of delivering meaningful feedback that can dramatically improve the patient experience.”
How to learn more:
hc1.com will be exhibiting at the annual RBMA conference May 19-22, 2013 in Colorado Springs, CO. To arrange a private meeting and demonstration during the event or at another time, contact info@hc1.com.
