--- title: From the Desk of the Chief Medical Officer description: A personal message to healthcare executives from a leader with over 30 years of experience providing value-based care to patients and providers. --- [![logo_fullcolor.png](https://info.hc1.com/hs-fs/hubfs/Brand%20Elements/logo_fullcolor.png?width=300&name=logo_fullcolor.png "logo_fullcolor.png")](https://www.hc1.com) - [Platform](https://www.hc1.com/platform/) - [HITRUST Certification](https://www.hc1.com/platform/hitrust/) - [Customers](https://www.hc1.com/who-we-serve) - [Diagnostic Laboratories](https://www.hc1.com/who-we-serve/laboratories/) - [Health Systems and IDNs](https://www.hc1.com/who-we-serve/health-systems/) - [Lab Stewardship Committees](https://www.hc1.com/lab-stewardship-committee/) - [hc1 Insights for Pharma](https://www.hc1.com/customers/pharma-insights/) - [Solutions](https://www.hc1.com/solutions/) - [Laboratories](https://www.hc1.com/solutions/laboratories/) - [Post-Acute Care](https://www.hc1.com/solutions/post-acute-care/) - [Health Systems](https://www.hc1.com/solutions/health-systems/) - [Resources](https://www.hc1.com/resources/) - [Resources](https://www.hc1.com/resources/) - [Events](https://www.hc1.com/events/) - [Blog](http://blog.hc1.com/) - [Company](https://www.hc1.com/company/our-story/) - [Our Story](https://www.hc1.com/company/our-story/) - [Leadership](https://www.hc1.com/company/leadership/) - [Careers](https://www.hc1.com/company/careers/) - [Partners](https://www.hc1.com/company/partners/) - [News and Press](https://www.hc1.com/company/news-and-press/) - [Contact](https://www.hc1.com/contact-us/) [hc1.com](https://info.hc1.com/topic/hc1-com) [Healthcare Relationship Management](https://info.hc1.com/topic/healthcare-relationship-management) # [From the Desk of the Chief Medical Officer](https://info.hc1.com/from-the-desk-of-the-chief-medical-officer) By [Brad Beutler](https://info.hc1.com/author/bbeutler)   |  7, May 2015 [READ NOW](https://info.hc1.com/from-the-desk-of-the-chief-medical-officer) [Read Post](https://info.hc1.com/from-the-desk-of-the-chief-medical-officer#article) [Brad Beutler](https://info.hc1.com/author/bbeutler)  Tags: [hc1.com](https://info.hc1.com/topic/hc1-com) [Healthcare Relationship Management](https://info.hc1.com/topic/healthcare-relationship-management) *The following is a personal message from Dr. Charlie Miraglia, the [Chief Medical Officer](http://www.hc1.com/about/leadership/) at hc1.com.* Dear Colleague, As a fellow medical professional, I have a first-hand understanding of the significant challenges our industry currently faces, and appreciate the seemingly insurmountable obstacles that can keep us up at night. The pressure to lower the cost of our products and services, which include the provision of valuable data and intelligence needed to better serve our clients and care for our patients, has never been greater. And yet as we navigate through these challenges, industry standards and clear direction have been lacking. Having been where you are now, I can clearly speak to the value of a healthcare-specific CRM like hc1.com, including the following benefits: > - The ability to track, document, and proactively manage customer needs, enabling your team to maintain high levels of service by quickly identifying issues and taking action, which enhances your relationship with them and your role as a true partner. > - The means to achieve operational excellence by executing lean business processes, and accessing real-time business intelligence dashboards. This immediate visibility of performance trends allows team members to take action to ensure optimal efficiency. > - Full-service campaign management functionality that allows your marketing team to execute targeted campaigns, measure performance, and communicate directly to prospects and clients - increasing sales and retention. > - Your sales leaders can now manage contacts and opportunities, allowing them to track outreach activities, performance, pipeline, and sales trends alongside clinical information. The end goal of healthcare is straightforward - to manage the health and wellness of patients using the valuable data, information and intelligence available. With the hc1 platform and insight solutions linking the efforts of operations, service, sales, and marketing teams throughout health networks, the true value of data in the provision of high quality healthcare can be realized. Best, Dr. Charlie Miraglia *If you have any questions regarding hc1.com, or would like to speak with Dr. Miraglia directly, please contact info@hc1.com or reach out to him on Twitter [@ccmiraglia](https://twitter.com/ccmiraglia).* ### Subscribe To Our Blog Thanks for submission!! - Recent - Popular ### Posts by Topic - [hc1.com Lab Education (261)](https://info.hc1.com/topic/hc1com-lab-education) - [hc1.com (92)](https://info.hc1.com/topic/hc1-com) - [Healthcare Relationship Management (46)](https://info.hc1.com/topic/healthcare-relationship-management) - [Healthcare Cloud Computing (41)](https://info.hc1.com/topic/healthcare-cloud-computing) - [Healthcare CRM (26)](https://info.hc1.com/topic/healthcare-crm) - [Cloud Computing in Healthcare (18)](https://info.hc1.com/topic/cloud-computing-in-healthcare) - [hc1 Culture (11)](https://info.hc1.com/topic/hc1-culture) - [Clinical Laboratory Management (10)](https://info.hc1.com/topic/clinical-laboratory-management) - [Healthcare Business Intelligence (10)](https://info.hc1.com/topic/healthcare-business-intelligence) - 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